Brian Hamilton

About Brian Hamilton

A solutions-oriented IT director with an extensive career in end-user technologies—leveraging expertise in enterprise architecture, virtualization, and process development to lead high-functioning teams for businesses. Administers a creative and strategic mindset to solve complex technical issues, providing streamlined solutions that translate designs into innovative and cost-effective business plans. Areas of Expertise: Cross-Functional Leadership Employee Development Process Optimization Enterprise Architecture Automation & Virtualization Training & Mentorship Regulatory Compliance Quality Assurance & KPI’s End-User Experience Risk Management Data Analytics & Visualization Project Management Additional Skills: Vendor Management, Negotiation, Technical Writing, Collaboration, Strong Communication & Active Listening, Ideation, Teaching, Microsoft Office Suite, Adobe Creative Suite, Social Media, PowerShell

Experience

1. Director of IT & End-user Technologies

   CHRISTUS Health

   Nov 2017 — Present · US

   Key Accomplishments: Championed the physical and virtual desktop architecture for the entire organization, including enterprise device management, software distribution, hardware provisioning, asset and patch management, and vendor management. Provided strategic leadership to multiple, cross-functioning teams comprised of 15+ direct reports—facilitating clear lines of communication to implement a standardized infrastructure that produced over 95% uptime within its first year. Directed the implementation of a key Software Asset Management solution identifying over 20% in unnecessary overhead expenditures across over-purchased and unused software licenses, leveraging strong vendor relationships to negotiate an average 10% reduction in license renewal fees for large contracts. Provided sterling customer advocacy by providing informative documentation and product training to improve transition to support, driving process improvement for software delivery to reduce time from client request to deployment-ready by 30%. Drove the optimization and implementation of streamlined processes to realize the full value of owned products, lead team expansion, engineer infrastructure solutions, reduce costs, and ensure end-user satisfaction.

Education

• Texas A&M University

  Bachelor of Science - BS, Multi/Interdisciplinary Studies

• Western Governors University

  Master of Business Administration - MBA

Skills

• Security
• Healthcare Information Technology (Hit)
• Network Security
• Cisco Ucs
• Landesk
• Appsense
• Microsoft Products
• Management
• Team Building
• Sharepoint
• Vmware Esx
• Powershell
• Software Documentation
• Healthcare Information Technology
• Leadership
• Dell Computers
• Project Management
• Virtualization
• Vbscript
• Microsoft Exchange
• Microsoft Office
• Citrix Xenapp
• Business Process Improvement
• Wsus
• Citrix Xendesktop
• Disaster Recovery
• Technical Support
• Healthcare
• Itil Process
• Hipaa
• Citrix Metaframe
• Ris
• Process Improvement
• Mcafee Antivirus
• Team Development
• Networking
• Mcafee
• Identity Management
• Vmware
• Wyse