Brian Kieffer
Consumer Insights Advocate | Market Research Project Manager | Product & Brand Marketing | New Product Development | Sustainability | Continuous Improvement | Employee Insights | #madeintheusa
- Role
- Front End Assistant Member Services Assistant at Costco Wholesale
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Brian Kieffer
I am a Marketing and Consumer Insights Manager that uses market research to help leaders…
Experience
Front End Assistant Member Services Assistant
Jul 2024 — Present · Pewaukee, WI, US
Provide customer service to members and cashiers by expediting the check out process, boxing and moving member items, helping members to find desired items in the warehouse, and answering ad hoc questions. Greet members and check membership IDs, verify accuracy of member receipts, and conduct store (Gemba) walks. Organize and straighten merchandise and displays, assist with cleaning and cart retrievals, and perform other customer support tasks.• Completed cross-training in the Membership department. Processed merchandise returns and price adjustments, discussed membership programs with prospective members and signed up new members. Promoted Executive memberships and the Costco Anywhere Visa Card.
Education
Indiana University Bloomington
BA
University of Wisconsin-Milwaukee
MBA
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