Brian Lee
Senior Customer Experience Manager at Microsoft
- Role
- Senior Customer Experience Manager, Consumer Channels Sales & Marketing, North America at Microsoft
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Brian Lee
Seasoned leader with a breadth of experience across Category Marketing, Channel Marketing, Product Marketing and Business Operations.Passionate about digital innovation, trying new things, excellent execution, and relationship management.Multi-faceted retail executive with expertise in:Strategic Planning – Go-to-Market Planning – Product Management - Project Management - Team Leadership Communication - Process Improvement – Vendor Management - Visual Merchandising - Digital Merchandising.
Experience
Senior Customer Experience Manager, Consumer Channels Sales & Marketing, North America
Jan 2015 — Present · Redmond, WA, US
Deliver digital customer experiences for Microsoft’s consumer-based products in the US Retail channel serving key accounts such as, Best Buy, Walmart, Target, Costco, Staples, & Office Depot.Manage the sell-in, launch, & program support of demo & digital screen experiences supporting the Windows, Microsoft 365, Surface, and Xbox product categories. Collaborate with Product Marketing, Engineering, & Design teams to deliver compelling in-store demo solutions for brand & product awareness, & aid purchase intent while optimizing for retail environments.Drive retail innovation through technology solutions that help to deliver improved in-store execution, reduce support costs, and capture analytical metrics.Manage a Digital Merchandising team of Graphic Designers & Project Managers to deliver assets, toolkits & guidance for retailer digital merchandising execution across partner sites, CRM and social media executions.
Education
Florida State University
Bachelor of Science (BS), Biological and Physical Sciences
1993 — 1997
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