Brian Eastley
Transforming AI to ROI | Brainstormer | Go-to-Market Strategist | Specialist in Contact Center AI solutions
- Role
- Go-to-market Lead Genai for Enterprise Contact Center, Marketing, and HR Solutions at Capgemini
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Brian Eastley
I specialize in assessing and modeling business value and ROI of.Enterprise AI…
Experience
Go-to-market Lead Genai for Enterprise Contact Center, Marketing, and HR Solutions
Jan 2024 — Present · Raleigh-Durham-Chapel Hill, NC, US
Go-to-Market Lead for Capgemini\'s Intelligent Automation Practice- Focus on Intelligent Customer Interactions and Contact Center Transformation in the North America market, and Europe & APAC opportunities as needed- Identify and package Capgemini offerings and value propositions for next-generation Contact Center solutions, Retail Marketing Network (RMN) solutions, Content Management Taxonomy, leveraging capabilities across Generative AI, Conversational AI, AI/ML modeling, and Analytics & Business Insights- Position and engage in customer experience and services opportunities with disruptive business value propositions
Education
Massachusetts Institute of Technology
Bachelor of Science - BS
F.W. Olin Graduate School of Business
Master of Business Administration - MBA
Skills
- Workforce Management
- Voice Biometrics
- Saas
- Call Logging
- Call Routing
- Routing
- Speech Recognition
- Enterprise Software
- Product Management
- Product Marketing
- Professional Services
- Solution Selling
- Telecommunications
- Business Development
- Cti
- Mobile Devices
- Ivr
- Contact Centers
- Outsourcing
- Business Analysis
- Channel
- Go-to-Market Strategy
- Direct Sales
- Unified Communications
- Cloud Computing
- Crm
- Pre-Sales
- Strategy
- Start-Ups
- Customer Experience
- Strategic Partnerships
- Consulting
- Managed Services
- Sales Engineering
- Call Centers
- Sales Operations
- Channel Partners
- Leadership
- Executive Management
- Solution Architecture
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