Brian Cronin
- Role
- VP, Professional Services at Sitecore at Sitecore
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Brian Cronin
Advancing through roles of increasing accountability and scope, I bring high energy and…
Experience
VP, Professional Services at Sitecore
Jun 2019 — Present
I was retained and promoted following the acquisition of Hedgehog Development. I define and execute global Professional Services operations and strategies, overseeing successful project delivery through execution across the Customer lifecycle. I have established replicable and standard processes to ensure consistency across the organization. I define and continuously refine Service offerings mapped to the Customer Journey, reducing time-to-value and assuring Customer-positive business outcomes. I also maintain a deep focus on value-add expert services. I serve as the Executive Sponsor for selected enterprise customers. I manage a team of 150 billable team members across the Americas, EMEA, and APJ region with 7 direct reports. Highlights-Increased billable utilization percentage by 25% in the first year and maintained that level annually-Grew total Services revenues from $5M to $30M-Partnered with the sales team to achieve ARR growth to 65% of all services sold-Improved services Customer EPS score from (-20) to +46-Transformed Professional Services division from a loss leader into a profit center generating more than $7M revenue at a healthy 25% margin-Consolidated former geographic-specific operating model into a consistent Global Professional Services team of 175 staff, including Technical Consulting, Business Consulting, Project Management, and Services Operations.
Skills
- Visual Studio
- Pmp
- Quality Assurance
- Requirements Gathering
- Sdlc
- Sharepoint
- Solution Architecture
- Saas
- C#
- IT Management
- .net
- Asp.net
- Project Portfolio Management
- E-Commerce
- Systems Analysis
- Software Project Management
- Enterprise Architecture
- Ms Project
- Agile Methodologies
- Sitecore
- Sql
- Databases
- Testing
- Xml
- Visio
- Scrum
- Business Requirements
- Oracle
- IT Strategy
- Web Applications
- Enterprise Software
- Business Intelligence
- Vendor Management
- Microsoft Sql Server
- Software Quality Assurance
- Business Process Improvement
- Software Development
- Soa
- Software Documentation
- Business Analysis
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