Brian Avery
IT Service Management SME at Cook County Bureau of Technology
- Role
- IT Service Management Sme at Cook County Government
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Brian Avery
A+ HDA SCTL ITIL Foundations Specialties: Teaching/Training Knowledge…
Experience
IT Service Management Sme
Jan 2013 — Present · Chicago, IL, US
Education
Lindblom Tech High School
Diploma
Robert Morris University - Illinois
Master of Business Administration - MBA
2016 — 2017
Robert Morris University - Illinois
Master of Information Systems - MIS
2014 — 2016
Northeastern University
Industrial Engineering
Kaplan University
Bachelor of Science (B.S.)
2011 — 2013
Skills
- Process Improvement
- Management
- Windows Vista
- Technical Support
- Business Analysis
- Active Directory
- Xp
- Help Desk Support
- A+ Certified
- Information Technology
- Program Management
- IT Management
- IT Service Management
- Windows
- Windows 7
- Software Installation
- Microsoft Office
- Customer Satisfaction
- Sharepoint
- Lotus Notes
- Vendor Management
- Computer Hardware
- Project Management
- Databases
- Visio
- Access
- Vmware
- Incident Management
- Troubleshooting
- Tcp/Ip
- Software Documentation
- Sdlc
- Crm
- Itil
- Team Leadership
- System Administration
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