Brian Jackson
Solution Delivery Management | Project & Program Management | Operations Management | Customer Support
- Role
- Solution Delivery Manager at Cisco
- Location
- Peoria, AZ, US
- LinkedIn followers
- 500 followers
About Brian Jackson
Brian JacksonSolution Delivery Manager & Program ManagerAs a passionate executive with a blend of business management experience and entrepreneurial spirit, I excel in unifying organizations to develop and implement effective technology strategies and service offerings. My expertise lies in driving technology solution delivery for major customers across various industries, including healthcare, manufacturing, financial, logistics, travel, gaming, and retail.Key Skills:• Solution Scoping & Delivery• Customer-Facing• Managing multi-million dollar P & Ls• Project Management (Agile & Waterfall)• Technology Implementation• Revenue Growth & Business PerformanceCareer Highlights:• Cisco Systems: Managed solution development and delivery programs valued at over $55 million, achieving contract renewal increases of up to 89%.• Major Travel Industry Customer: Directed the delivery of a Cisco Cloud Edge solution, implementing four carrier-neutral facilities using Agile and Waterfall methodologies.• Security & Performance Enhancement: Led the implementation of Software Defined Access (SDA) technologies for a new campus, enhancing systems used by over users across enterprise networks, wireless, WAN, security, and data centers.• Service Desk Improvement: Increased response time by 25%, improved customer satisfaction metrics by 35%, and reduced labor costs by 15% by implementing a new service desk, training programs, and revamping the Network Operations Center (NOC) at Continuant.• Jira Implementation: Spearheaded the design, deployment, and adoption of Jira as a critical delivery tool for the Central region, enhancing project management efficiency and collaboration.To learn more about my qualifications, feel free to contact me.
Experience
Solution Delivery Manager
Nov 2015 — Present · Bellevue, WA, US
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