Brian Baker
Passionate for C/X, E/X, Marketing and the well-being of all
- Role
- Director of Client Experience at Peoples Bank Iowa
- Location
- Indianola, IA, US
- LinkedIn followers
- 500 followers
About Brian Baker
I\'m an innovative and strategic thinker. My strengths lie within performance analysis to better understand the state of the business and to uncover new and emerging opportunities to generate incremental revenue opportunities or improve processes. I take pride in building and developing high-performing teams that are results oriented and well respected within and outside the organization. We accomplish our business objectives by focusing on our clients\' needs and offering solutions that add value, taking care of our internal and external partners, and giving back to the communities in which we live and work.As I reflect on my career, some of my fondest memories include the success of our teams, the positive impact to our customers and business partners, and the fun we had as a group. We truly enjoyed working with each other and looked forward to connecting every day.I also have two personal passions that energize me. The first is personal finance. Over the years I\'ve taught and coached many families to successfully manage their money. This knowledge sharing helps bring peace to the families who may have been struggling or to those that simply wanted to manage their finances better. My second passion is about sustainability and renewable fuels. I have the privilege to serve as chairperson for a board that focuses on education and awareness about corn and soybeans as a cleaner fuel source. Specialties: Client Experience and Operational Support, High Volume / Expense Efficient Programs, Performance Measurement & Reporting, Strategic Planning, Lead & Program Management, Relationship Building, Corporate Sponsorships, Contact Center Operations, Direct Marketing, Project Management, Business & Process Improvement, Product Management
Experience
Director of Client Experience
Jul 2025 — Present
Focused on the development of and consistent execution of our client experiences across our community bank branches, as well as the entire company.
Education
Iowa State University
Bachelor of Business Administration - BBA, Marketing
Drake University
Master of Business Administration - MBA, Business Administration and Management, General
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