Brian Gudmundson
Senior Product Manager at Dynata
- Role
- Senior Product Manager at Dynata
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Brian Gudmundson
Detail-oriented, customer-focused professional with 17+ years experience managing projects in the market research industry and developing products within Agile framework. Proven ability to quickly learn new systems and concepts and adapt to changing environments. Ideal blend of technical expertise and interpersonal skills. Excellent written and verbal communication skills.
Experience
Senior Product Manager
Jan 2019 — Present · Lehi, UT, US
Product Owner on Scrum team responsible for full stack development on proprietary in-house software used by concurrent remote and in-office call center employeesGuide development of proprietary apps including survey data collection platform with integrated SIP softphone and A2P 10DLC SMS and numerous web apps supporting call center operations Assist with architecting solutions using APIs, SQL databases, AWS, message queues, among other technologies. Transitioned from traditional call centers with static stations and desktop apps to a fully remote, dynamic web app solutionAdapted to changes in Voice/SMS industry by implementing STIR/SHAKEN, The Campaign Registry, and branded calling
Education
Brigham Young University
Bachelor of Arts, Communications: Advertising & Marketing Emphasis
2001 — 2006
Skills
- Customer Insight
- Customer Satisfaction
- Quantitative Research
- Marketing Research
- Market Research
- Online Research
- Data Analysis
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