Brian Gniadek
- Role
- Senior Product Engagement Consultant - Enterprise Services Premium Products at Linkedin
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Brian Gniadek
With over 9 years of professional experience, including leadership roles at LinkedIn, I…
Experience
Senior Product Engagement Consultant - Enterprise Services Premium Products
Oct 2020 — Present
Support reactive chat inquires to drive revenue through paid services. • Identify product opportunities for an improved customer experience and assist in educating members on LinkedIn solutions while proactively offering options to drive revenue. • Meet or exceed all performance metrics including number of chats, conversions, quality metrics, etc. that will be measured monthly, quarterly and YTD. • Created, coordinated and implemented brand new training processes for recent new hires focusing on LinkedIn Job postings and our Recruiter Services. • Lead monthly Quality Assurance sessions among my team to analyze, identify and promote best practices regarding outbound sales phone calls and sales chats supporting our premium products. • Providing new and tenured product engagement consultants with guidance and coaching for member/site issues. • Working directly with escalated member issues via phone and email. • Helping to improve daily processes and procedures through Voice of Customer feedback to meet and improve business goals and needs. • Execute continued learning and training for peers dedicated to skill up-leveling
Education
St. Rita of Cascia High School
High School Diploma, General Studies
1995 — 1998
University of Illinois Urbana-Champaign
Bachelor of Arts (BA), Economics
1998 — 2002
Skills
- Metals
- New Business Development
- Leadership
- Time Management
- Finance
- Customer Service
- Management
- Sales Management
- Contract Negotiation
- Customer Service Management
- Gold
- Sales
- Real Estate
- Budgets
- Inventory Management
- Account Management
- Strategic Planning
- Negotiation
- Microsoft Office
- Selling
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