Brian Geoghagan

Program Lead, Global Social Care and Tooling

Role: Program Lead, Global Social Care and Tooling at Uber
Location: Seattle, WA, US
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Brian Geoghagan

Led 18 month global redesign and AI modernization of Uber\'s social care program…

Experience

Program Lead, Global Social Care and Tooling
Uber
Nov 2023 — Present · Seattle, WA, US
Global Lead for Social Care, driving strategy, process, and goals for global Uber social support.* Platform lead for Sprinklr, providing configuration design that improved end-to-end customer support experience for all global regions * Managed third party and internal system support staff in platform develoment and day to day troubleshooting and maintenance * Defined and executed platform development roadmap to implement AI/ML capabilities, automations, and workflow efficiencies* Redesigned and launched enhanced, unified global reporting that achieved global reporting alignment for the first time* Leading coordination and stakeholder management for other critical social support platforms, both internal tools and external software providers* Manage day to day support operations in priority markets* Developed new survey delivery process that increased survey response rate and provided deeper business insights* Achieved operational standardization for regional support program objectives, priorities, and requirements* Cross-functional liaison between technical data teams within Uber and third-party software providers to ensure data objectives are comprehensive and secure

Education

University of Washington
Master's degree, Digital Communication and Media/Multimedia
2005 — 2007
The Evergreen State College
Bachelor of Arts (BA), Ethnomusicology
2002 — 2002

Skills

Digital Media
Social Media
IT Operations
Marketing Communications
E-Commerce
Digital Marketing
Cycling
Community Management
Community Engagement
Social Analytics
Social Media Roi
Content Strategy
Social Marketing
Strategic Insights
Team Management
Project Planning
Paid Media
Influencer Marketing
Advocate Development
Global Marketing
Manage Client Relationships
Leading Meetings
Simply Measured
Radian6
Sysomos
Hootsuite
Sprinklr
Web Analytics
Marketing Analytics
Software Training
Creative Insights
IT Management
Desktop Support
Server Administration
Customer Service
Technical Writing
Purchasing
Online Merchandising
Inventory Management
Software Installation

Contact information

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Current company

Uber

Internet Marketplace Platforms · 10K employees · Founded 2009 · 1455 3rd St, San Francisco, California, 94158, US

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

uber.com

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