Brian Garrity

About Brian Garrity

Technical Account Manager with prior Business & Legal Research Analyst experience admitted to the New Jersey & New York State Bar Associations that graduated summa cum laude and earned a juris doctorate from Rutgers School of Law. Prior to this, graduated summa cum laude from Rutgers University with a bachelor\'s degree in psychology and criminal justice.

Experience

1. Technical Account Manager

   Malbek

   Apr 2024 — Present · Princeton, NJ, US

   Malbek is at the forefront of the digital contracting revolution. With continuous innovation, a well-integrated solution, & the latest in AI technology, we continue to increase efficiency & help drive meaningful impact to organizations across the globe. With our customer-centric approach, we maintain a 120% customer retention rate & 96% customer satisfaction rating. Malbek continues to make waves & disrupt traditional CLM technologies with our ease of use, robust workflows, & highly configurable platform. Learn more at Serve as primary liaison between internal teams & customers, ensuring smooth communication, understanding of business requirements, & successful delivery of technical solutions• Support & improve development of our Engineering Team’s internal & customer-facing automation, artificial intelligence (AI), & machine learning (ML) initiatives• Understand customer’s deployment, configuration, & integration of SaaS solutions, cloud infrastructure, & APIs to clearly articulate insights & tailored recommendations to diverse audiences• Generate, design, & analyze customer health metrics to measure adoption & satisfaction while identifying risks & avenues for expansion• Provide strategic & forward-looking guidance to drive customer adoption and satisfaction• Conduct training sessions for and provide ongoing support to customers & internal personnel (e.g, Customer Support Managers (CSMs) & Customer Experience & Support Team members)

Education

• Rutgers University

  Bachelor of Arts - BA, Psychology, Political Science, Criminal Justice

• Rutgers Law School

  Juris Doctor (J.D.), Intellectual Property Law

• Morris Knolls High School

  High School Diploma

Skills

• Westlaw
• Research
• Powerpoint
• Microsoft Excel
• Social Media
• Analysis
• Courts
• Customer Service
• Time Management
• Microsoft Word
• Legal Writing
• Litigation
• Legal Research
• Microsoft Office
• Certified in Professional Research by Lexisnexis
• Public Speaking