Brian Freedman
Analytical Inter-disciplinarian | Customer Success | Client Management & Process Improvement | Results-Driven Operations Manager | Project Management
- Role
- Senior Operations Associate at Jgr Copa, Llc
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Brian Freedman
Dedicated operations professional with a proven ability to optimize and manage operations, ensuring customer satisfaction and business success. Skilled in analyzing customer objectives, spearheading sales forecasting activities, and leading cross-functional teams to deliver tailored solutions, I’m able to develop and maintain operational metrics, providing ongoing support and guidance to teams, and fostering strong client relationships. I’m looking for my next role in operations where I can leverage my expertise to drive continuous improvement, enhance customer success, and contribute to revenue growth.
Experience
Senior Operations Associate
Aug 2014 — Present · Davie, FL, US
Senior Operations Associate - Feb 2020 - PresentAccount Management - Mar 2018 - Feb 2020 Production Specialist - Aug 2014 - Mar 2018• Optimize and manage operations for a $35M beach/vacation services company, ensuring seamless execution of customer requirements and satisfaction• Capture and analyze customer business objectives and success metrics, aligning products and services to meet their needs effectively• Spearhead sales forecasting activities and analyzed account sales data, consistently achieving a year-over-year increase of 30% since 2019• Conduct regular analysis of account sales data to identify trends, opportunities, and areas for improvement, leading to targeted sales promotions and initiatives• Lead cross-functional teams in proposal development and strategic planning, delivering highly relevant solutions to meet client needs• Develop and maintain operational metrics and KPIs to track performance and drive continuous improvement efforts• Provide ongoing support and guidance to teams, including training, coaching, and performance feedback, to optimize efforts• Implement best practices and foster strong client relationships, resulting in improved customer success, retention, and expansion opportunities• Collaborate with sales management to align strategies and drive revenue growth, while also achieving personal earning goals
Education
University of Central Florida
Bachelor's Degree
2010 — 2014
Skills
- Television
- Acting
- Microsoft Word
- Marketing
- Event Planning
- Organization
- Mac
- Management
- Leadership
- Time Management
- On-Air Announcing
- Fast Learner
- Highly Reliable
- Voice Acting
- Social Networking
- Microsoft Office
- Sales
- High Availability
- Film Production
- Social Media
- Public Speaking
- Entertainment
- Strong Work Ethic
- Customer Service
- Microsoft Excel
- Powerpoint
- Event Management
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