Brian Frazier
Client Success Manager | Retention & NRR Growth | Onboarding Optimization | Churn Reduction | Remote (EST)
- Role
- Director, Customer Strategy & Retention at Apex Business Advisors
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Brian Frazier
I’m a client strategy and relationship advisor with 14+ years leading…
Experience
Director, Customer Strategy & Retention
Jan 2011 — Present
Founded and operate Apex Business Advisors, providing customer-strategy and retention support with a focus on SaaS-style and service-based business models.Lead customer-strategy and retention initiatives translating feedback and usage data into actions that improve renewals, adoption, and lifetime value.Designed retention playbooks that improved onboarding adoption and renewal performance by 18 %.Used AI-assisted tools (ChatGPT, Otter.ai, Gainsight, Salesforce) to speed reporting ≈ 20 %.Built frameworks linking value realization to expansion opportunities, strengthening ARR and renewal metrics.
Education
NKU
Associate's degree
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