Brian Fochtman

Service Manager @Lowe's Companies, Inc.

Findlay, OH, US

I am responsible for enabling and empowering a team of Customer Service Associates to deliver the best possible customer service experience in the store. This includes responsibility for customer facing activities on the sales, as well as non-customer facing activities such as down stocking, inventory management and area recovery. My job is to ensure all departments are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store. I achieve this through coaching, mentoring, training, and continually monitoring Customer Service Associates.