Brian White
- Role
- Voice Operations Manager at Apple
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Brian White
My resume highlights over 17 years of professional technology experience with an…
Experience
Voice Operations Manager
Feb 2013 — Present
Manage the support, project management and engineering of day-to-day operations of the Global Voice Services Call Center telephony environments at Apple\'s Americas Call Centers (2 large campuses in Austin, TX and Elk Grove, CA plus at-home and offsite vendor endpoints across North and South America). Keep the lights on 24/7 in areas such as Oracle SBC SIP infrastructure, Avaya call center products and routing, AT & T Toll Free Route It, Cisco Jabber UC, Starfish provisioning, monitoring/alerting, complex projects and more. Previous positions held at Apple: Voice Solutions Engineer from 11/15 to 2/17 Voice Telecommunications Engineer from 2/13 to 11/15
Skills
- Final Draft
- Network Administration
- Writing
- Celtx
- System Administration
- Verint
- Technical Support
- Project Management
- Reviews
- Cms
- Technical Writing
- Computer Hardware
- Wan
- Adobe Acrobat
- Web Design
- Cisco Technologies
- Negotiation
- Avaya
- Feature Films
- Creative Writing
- Avaya Pbx
- Photo Editing
- Windows Server 2003
- Photoshop
- Feature Writing
- Mac
- Call Centers
- Feature Articles
- Cisco
- Virtualization
- Product Reviews
- Servers
- Cisco Nexus
- Screenwriting
- Cisco Ios
- Solarwinds
- Windows 7
- Disaster Recovery
- Ios
- Windows Server 2008
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