Brian Clark

About Brian Clark

Helping organizations develop a more human-centered approach to understanding, designing, and interacting with the people they serve (customers, users, etc.) & support (employees, B2B, etc.). Focused on developing insights and tools needed by organizations to create and sustain differentiated, customer-centric experiences for customers and employees. Specialties: Design Strategy, Service Design, Systemic Design, Human-Centered Design, Usability Studies, Evidence-based Persona Design, Customer Journey Mapping, Service Blueprinting, Ethnographic Research, Qualitative and Quantitative Design ResearchCertifications: CCXP, NPS

Experience

1. Senior Patient Experience Improvement Consultant

   Seattle Children's

   Mar 2026 — Present · Seattle, WA, US

   Starting a new position to act as a senior consulting partner with leaders and clinical teams to design and implement strategies that elevate the human side of care. My role has dual focus: as a consulting partner for care teams and leading deep-dive interventions for strategically prioritized areas. Improving patient experience metrics and helping teams to create seamless, compassionate care environment for patients and their families.

Education

• Colorado State University

  MBA, Business

  2005 — 2009

• Harvard University

  MTS, Religion and Society

  1999 — 2001

• Indiana University Bloomington

  BA with Honors, Major: Religious Studies; Minors: Near Eastern Studies, & History

  1997 — 1999

Skills

• Web Content Management
• Team Leadership
• Vendor Relations
• Customer Relationship Management (Crm)
• Leadership
• Analytics
• Business Strategy
• Management
• Strategic Planning
• Web Analytics
• Data Analysis
• Customer Loyalty
• Brand Development
• Segmentation
• Customer Engagement
• Voice of the Customer
• Social Networking
• Multi-Channel Marketing
• Social Media
• Consumer Insights
• Database Marketing
• Customer Experience
• Customer Insight
• Strategy
• E-Commerce
• Customer Retention
• Customer Service
• Vendor Management
• Service Design
• Personas
• Strategic Thinking
• Strategy Development
• User Experience
• Marketing Strategy
• Digital Marketing
• Customer Relations
• Social Media Marketing
• Analysis
• Usability Testing