Brian D. Gravitt
Executive Customer Success Leader Specialized in Large Scale Growth | Client Retention Champion | Aggressive Goal Attainment & Influential Leadership
- Role
- Manager of Customer Experience at Cdx Diagnostics
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Brian D. Gravitt
As an Executive Customer Success and Sales Operations Leader, I have 20+ years of…
Experience
Manager of Customer Experience
Dec 2024 — Present · Suffern, NY, US
Spearheaded initiatives that resulted in a 9% increase in loyalist count, a 19% growth in loyalist volume, and 99% loyalist retention within Q2-Q3 2025. • Revamped the onboarding experience, boosting the 90-day retention rate from 22% to almost 50%.• Collaborated with cross-functional teams to enhance sales processes, focusing on billing and strategic payer coverage.
Education
Miami University
Bachelor of Science - BS
Indiana University - Kelley School of Business
Master of Business Administration - MBA
Skills
- Business Strategy
- Change Management
- Sales Operations
- Customer Retention
- Healthcare Information Technology (Hit)
- Sales Management
- Performance Management
- Crm
- Medical Devices
- Six Sigma
- Product Launch
- Life Sciences and Diagnostics
- Customer Loyalty
- Project Management
- Strategic Partnerships
- Strategic Planning
- Management Consulting
- Team Leadership
- Employee Engagement
- Program Management
- Management
- Team Building
- P&L Management
- Forecasting
- Continuous Improvement
- Process Improvement
- Service Delivery
- Brand Loyalty
- Competitive Analysis
- Customer Experience
- Start-Ups
- P&L
- Business Process Improvement
- Operations Management
- Customer Satisfaction
- Training
- New Business Development
- Healthcare
- Business Development
- Integration
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