Brian Reid

About Brian Reid

An accomplished and dedicated marketing and servicing manager specializing in corporate…

Experience

1. AVP, Customer Claim Data Services Manager

   Chubb

   Nov 2017 — Present

   To ensure that all Chubb clients have a premier data experience. • Manage the IT relationships that support all RMIS applications. Communicate to the field all necessary components of the systems to maintain a sound support network. • Collaborate with the Claim Business Consultants to understand customer loss data needs and marketplace trends. • Establish relationships with internal business partners in Commercial Insurance, Major Accounts and PRS to determine loss data information needs for customers and marketplace trends. • Lead the team in the development of training, help documentation, product support mechanisms and basic system trouble shooting for RMIS subscribers. • Develop a staffing model to support the delivery of excellent customer service; hire, train and develop staff. • Advocate for the resources needed to support a world class Loss Data Information Platform for Chubb. • Collaborate with the NA Claims Business Intelligence & Data Analytics Team to generate ideas for incorporating Chubb 4D concepts into the Loss Data Information platforms & reports. • Collaborate with the NA Claim Discipline Divisions on guidelines for loss data elements. • Incorporate the Chubb NA Claims Customer Service Brand into every aspect of the team’s deliverables. • Coach the team to constantly evaluate and suggest improvements to the current loss data platforms and workflows for distributing reports. • Partner with Marketing on a strategy for effectively promoting Chubb’s Loss Data Information Platforms. • Collaborate with IT Data Quality Teams in defining and building workflows, procedures, and process improvements to ensure RMIS data quality.

Education

• Villanova University

  BS, Business Administration, concentration in Marketing

  1979 — 1983

Skills

• Commercial Insurance
• Legal Liability
• Financial Risk
• Salesforce.com
• Competitive Analysis
• D&O
• Reinsurance
• Casualty
• Liability
• General Insurance
• Property & Casualty Insurance
• Negotiation
• Employment Practices Liability
• Underwriting
• Health Insurance
• Working with Brokers
• Casualty Insurance
• Professional Liability
• Leadership
• Strategic Planning
• Commercial Lines
• Employee Benefits
• Excess
• Brokers
• Client Relations
• Insurance
• Claims Management
• Risk Assessment
• Risk Management
• Claim
• Marketing
• Workers Compensation