Brian Collum

About Brian Collum

I am a customer-centric leader with a passion for solving challenges and driving results through collaboration, data-driven decision-making, and continuous improvement. With over 20 years of experience spanning various industries, including Healthcare, Life Sciences, In Vitro Diagnostics, Market Research, and Consumer Packaged Goods, I have honed my skills in client relationship management, operational efficiency, leadership, and team development.My approach to leading teams or customer engagements is centered around open communication and data analysis. By understanding the true needs of stakeholders, I develop or improve processes to ensure operational efficiency while delivering quality and meeting customer expectations. My expertise lies in conducting true root cause analyses, optimizing workforce capabilities, collecting and analyzing data to drive performance improvements, and implementing Six Sigma principles for process enhancement.What sets me apart is my diverse background, having experience on both the customer and supplier sides of operations. This perspective allows me to understand the intricacies of driving efficiency and quality while also comprehending the true needs and expectations of customers. My qualifications include being a quality-focused, results-driven leader, skilled in problem-solving through data analysis, change management, influencing others, coaching and developing associates, and holding an Executive Black Belt Six Sigma certification.I thrive on building strong relationships with clients and colleagues, fostering open communication channels to align on goals and drive mutual success. I take pride in my ability to lead cross-functional teams, manage projects effectively, and implement process improvements that yield tangible results. Whether it\'s revitalizing projects, optimizing workforce structures, or identifying new revenue opportunities through client engagement, I am committed to delivering impactful solutions that drive business growth and enhance customer satisfaction.Core Competencies: Client Relationship Management | Operational Excellence | Team Leadership | Problem-Solving | Data Analysis | Effective Communication & Relationship BuildingEmail: B••••••••@gmail.com

Experience

1. Director of Continuous Improvement

   Village Super Market

   Jul 2024 — Present

Education

• West Chester University of Pennsylvania

  BS, Business Managment

  1991 — 1995

Skills

• Consumer Behaviour
• Fmcg
• Brand Equity
• Market Research
• Market Analysis
• Customer Insight
• Competitive Intelligence
• Shopper Marketing
• Market Intelligence
• Consumer Insight
• Analytics
• Questionnaire Design
• Segmentation
• Primary Research
• Business Insights
• Nielsen
• Advertising Research
• Quantitative Research
• Marketing Research