Brian Caw

About Brian Caw

Over 14 years of extensive experience in Level 3 technical support and escalation management in the areas of computer networking and security. Have a broad consultative experience providing guidance on architecture and deployment as well as configuration best practices for pre-sales and post-sales customers. Thrive in a fast-paced, high-pressure environment under minimum supervision to support deployment, integration and maintenance of software solutions and services. Consistently exceed team goals and achieve high customer satisfaction. Service and result oriented, resilient, dedicated and has the ability to communicate effectively with customers and cross-functional teams internally.Specialties: • Professional services• Escalation Management and Account Management • Architecting endpoint security solution for enterprise• Problem analysis and resolution• Incident handling• Project Management

Experience

1. Principal Technical Support Engineer, Cortex

   Palo Alto Networks

   Nov 2024 — Present

Education

• De La Salle University

  Bachelor of Science in Computer Science

  1994 — 1998

Skills

• Vmware
• Product Management
• Deployment Planning
• Apache
• Troubleshooting
• Pre-Sales
• Vdi
• Iis
• Virtualization
• Windows Azure
• Mac Os
• Firewalls
• Cloud Computing
• Collaborative Problem Solving
• Vpn
• Network Security
• Data Center
• Ssl
• Team Leadership
• Nat
• Amazon Web Services (Aws)
• System Deployment
• Ids
• Storage
• Tcp/Ip
• Microsoft Sql Server
• Vmware Esx
• Active Directory
• Windows Server
• Information Security
• Solution Selling
• Tem
• Integration
• Technical Support
• Information Security Management
• Professional Services
• Saas
• Security
• Enterprise Software
• Endpoint Security