Brian B.
Help Desk Analyst, Lifelong learner.
- Role
- Help Desk Analyst at Leidos
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Brian B.
IT Help Desk | Problem Solving | Communication
Experience
Help Desk Analyst
Feb 2023 — Present · Kansas City, MO, US
Provide exceptional technical support and troubleshooting assistance to end-users and ensure timely resolution of hardware, software, and network issues• Maintain accurate records of all IT support requests, actions taken, and resolutions provided, ensuring comprehensive documentation• Diagnose and resolve technical issues related to computer systems, applications, hardware, and peripherals, ensuring minimal downtime and disruption to operations• Provide exceptional customer service, ensuring positive interactions and satisfaction while maintaining a professional and friendly demeanor
Education
Kansas State University
Bachelor’s Degree
2011 — 2015
Centriq's IT Career Program
Cyber security
2022 — 2023
Skills
- Strategic Planning
- Social Networking
- Fundraising
- Customer Satisfaction
- Business Development
- Account Management
- Public Relations
- Time Management
- Cascading Style Sheets (Css)
- Microsoft Word
- Social Media
- Project Management
- Event Planning
- Html
- Management
- Team Building
- Leadership
- Marketing
- Microsoft Powerpoint
- Public Speaking
- Writing
- Microsoft Office
- Sales
- Customer Service
- Microsoft Excel
- Powerpoint
- Teamwork
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