Brian Benamati
Director, Crisis Management @Visa
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WORK HISTORY
Director, Crisis Management @Visa
Foster City, CA, US
As a member of Visa Inc’s Global Operational Resilience organization and specifically as a Director on the Crisis Management Team, my goal is to employ 15 years of Visa-specific experience to plan and respond to business-related incidents, as well as enhance the organization’s understanding of the business’s key aspects to help further develop those plans. Our team collaborates with key stakeholders to define, document and implement plans that meet our stakeholder’s objectives and strategy in accordance with corporate guidance, industry standards and best practices. Our ultimate goal is to have the capabilities, resources, expertise and command structure in place to respond to business and life safety issues that could result in a ‘company defining moment’.My extensive experience includes managing teams in Visa’s Global Operations and Network Processing divisions. During that time, I collaborated with multiple resources and helped lead the development of the original settlement business incident response plans (BIRPs), Crisis Management (CM) communication plans, business resumption plans, and disaster recovery plans. I have managed Visa system production issues and have held several positions that require 24/7 oversight. I have also served on the settlement, switching/authorization, government sanctions, client owned impacts and emergency currency change Crisis Management Teams and the North America/Corporate Crisis Management Team (CMT).
EDUCATION
California State University, Chico
BA, Music Performance
MIT Professional Education
Crisis Management and Business Resiliency
Butte College
College/University Preparatory and Advanced High School/Secondary Diploma Program
SKILLS
ABOUT BRIAN BENAMATI
Accomplished professional with over 30 years of responsible and varied management experience in software development, business analysis, customer service and support; delivering proven results, consistent gains in sales, while maintaining customer satisfaction and retention. Skilled at communicating with people at all levels of responsibility, conveying information, establishing rapport, and building positive, long-lasting relationships. Experienced in creating and managing global teams and processes. My management style is “hands-on” with the ability to multi-task, while still maintaining very strong organizational skills and excellent people skills. I use an imaginative, positive and enjoyable approach to challenges and have the ability to motivate employees.I am a creative problem-solver with strong analytical abilities, leading to significant improvements that positively impact the bottom line. I am able to identify customer needs and provide practical solutions. My objective is not just new personal responsibilities, but the opportunity for career satisfaction and the utilization of my talents and experiences to the fullest extent.Specialties: Wide ranging customer service, payment processing, financial services industry knowledge and background. Proven expertise in customer service management and operational excellence on a global basis. Goal-oriented manager with extensive experience in negotiation, leadership and strategic planning. •Comprehensive Team Leadership•Quality and Customer Advocacy•Business Analysis•Effective Interpersonal Relationship Skills•Innovative Process Development•Personnel Management•ITIL Certified
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