Brian Batty
- Role
- Ms Client Architect - Cisco Ucce Uccx, Genesys Cloud at NTT
- Location
- Newton, NH, US
- LinkedIn followers
- 500 followers
About Brian Batty
To secure a position in a dynamic company with a team-oriented environment that can…
Experience
Ms Client Architect - Cisco Ucce Uccx, Genesys Cloud
Jun 2018 — Present
Aid clients in managing voice and data network infrastructure * Troubleshoot, configure, maintain Cisco Call Manager, Unity, UCCE/UCCX, CVP/VXML Call/Application Servers, ICM/CVP/IVR Scripting/Call Flows, Voice Gateways, and related Cisco Unified Communications configurations/hardware/protocols in a TAC-style 24/7/365 on-call environment * Interactive troubleshooting with WAN/LAN, Security disciplines, Cisco TAC, and third-party vendors such as Nuance, Microsoft, VMWare, Calabrio * Serve as an escalation point to junior engineers
Skills
- Linux
- Infrastructure
- Voip
- Voice Over Ip (Voip)
- Unified Communications
- Cisco Call Manager
- Cisco Systems Products
- Data Center
- Network Engineering
- Cloud Computing
- Management
- Routing
- Troubleshooting
- Virtualization
- Cisco Technologies
- Cisco Ios
- Vmware
- Visio
- Security
- Servers
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