Brian Shaw

About Brian Shaw

I build the operational foundations that help organizations scale. As a strategic…

Experience

1. Customer & Industry Workflows Strategic Operations Mgr

   ServiceNow

   Oct 2022 — Present

   ServiceNow is a purpose-driven company, and we are making work, work better for people guides everything we do.• Execute against and maintain thorough program & comms plans, as well as define and execute risk management plans• Coordinate discovery and adoption of new tools and processes that help ensure efficient & scalable workflows for the TMT Industries team• Identify evolving gaps and emerging needs in skills, process capabilities, and capacity to support sustained long-term business growth• Coordinate large cross-functional project teams driving program through to resolution• Develop end-to-end project management processes with focus on: define project scope, proactive risk/issue/constraint management, integration & coordination of various digital team plans/deliverables• Proactive communication style, with an emphasis on maintaining alignment with core program executive sponsors, business stakeholders and internal partners• Effectively and efficiently manage changes against personnel hiring goals and project schedules, as well as lead the assessment of impact on the larger portfolio of programs

Education

• University of New Hampshire

  BA, Communications

  1995 — 1999

Skills

• Data Center
• Saas
• Managed Services
• Call Centers
• Business Development
• Vmware
• Project Management
• Cloud Computing
• Crm
• Storage
• Strategic Partnerships
• Budgets
• Pmp
• Leadership
• Telecommunications
• Enterprise Software
• Marketing Strategy
• Solution Selling
• Management
• Team Building