Briana Newsome
Product & Technology Leader, Empath, Curator of Chaos, Nerd, Plant Fanatic
- Role
- Principal Engagement Manager at ServiceNow
- Location
- Roanoke, VA, US
- LinkedIn followers
- 500 followers
About Briana Newsome
Driving value at the intersection of people, process, and tools since 2006.
Experience
Principal Engagement Manager
Jun 2024 — Present · Santa Clara, CA, US
ServiceNow helps organizations of every size, in every industry, put AI to work for people. As a Principal Engagement Manager I drive value for customers by managing cross-functional teams across strategic initiatives to drive digital transformation using the ServiceNow platform-Successfully led multiple efforts for Fortune 500 companies in collaboration with internal and external partners to achieve enterprise-wide transformation objectives.Developed and managed governance, timeline, scope, risk, change management, resourcing, reporting, and financials to ensure alignment and tracking towards program goals.Managed and mentored cross-functional teams through complex programs applying the Now Create methodology and prescriptive guidance to achieve desired customer outcomes and promote long-term success.Collaborated effectively with sales, account, product, and support teams to understand and address customer goals and challenges to drive holistic value.
Education
Keiser University
Bachelor of Science (B.S.), Management Information Systems
2005 — 2007
Keiser University
Associate of Science - AS, eCommerce
2003 — 2005
Skills
- Change Management
- Agile Methodologies
- Kaizen
- Scrum
- Management
- Project Management
- Business Process Improvement
- Business Analysis
- Software Development Life Cycle (Sdlc)
- Business Process Re-Engineering
- Rapid Application Development
- Enterprise Architecture
- Kanban
- Enterprise Analysis
- Joint Application Development
- Test Management
- Integration
- Project Portfolio Management
- Pmo
- Pmp
- Leadership
- Databases
- Oracle
- Requirements Analysis
- Regression Testing
- Requirements Gathering
- Engagement Management
- Rad
- Scrummaster
- Software Project Management
- Crm
- Sales Engineering
- Business Intelligence
- IT Strategy
- Jad
- Jira
- Risk Management
- Scope Management
- Agile
- Process Modeling
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