Briana Garlow
Brand Visibility Advisor | Publicist | Radio Personality | Corp. Ambassador | Ultra Tax Product Support Specialist | Producer | Director | Actress
- Role
- Product Support Specialist Ii at Thomson Reuters
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Briana Garlow
Hello! I\'m Briana Garlow, your go-to partner for Ultra Tax product support and digital…
Experience
Product Support Specialist Ii
Mar 2019 — Present
Single Point of Contact for CPAs and Tax Attorneys, who are experiencing software problems with Thomson Reuters online products (Go-systems, Income tax) and/or needing functional and product assistance with programs- Provided front-line support to customers through effective troubleshooting of software, technical issues, and delivered resolution on a timely manner- Efficiently escalated issues, that requires software enhancements and/or code fixes to the Product Development team, and recorded detailed information using Salesforce- Provided exceptional customer service supporting the Tax & Accounting customers of Thomson Reuters, through effective troubleshooting of reported technical issues related to product access, browser compatibility, and application issuesProduct knowledge Based.Tax ProvisionInternational Tax Calculator Global AccessUltra TaxGeneral ledger MangerUncertain Tax PositionsIncome TaxWorkpapersPlanner CS
Education
Stephen F. Austin State University
Bachelor of Arts (B.A.), Radio and Television
2008 — 2013
Skills
- Advance Knowledge of Sony; Panasonic Digital Video Cameras and Photography Camer
- Knowledge of Microsoft Office-Word, Excel, Powerpoint, and Outlook Programs Inte
- Management
- Advertising Sales
- Wordpress
- Broadcast Television
- Interviews
- Video Production
- Creative Direction
- News Writing
- Adobe Audition
- Publicist
- Indesign
- Editing
- Social Media
- SEO
- Digital Marketing
- Press Releases
- Digital Media
- Youtube
- Marketing Communications
- Illustrator
- Event Planning
- Radio
- Strategy
- Marketing
- Blogging
- Social Networking
- Social Media Marketing
- Ap Style
- Media Buying
- Copywriting
- Web Design
- Microsoft Office
- Online Advertising
- Intermediate Knowledge of Final Cutpro 7-X, Avid, with Mac Os X Systems Adobe, P
- Video
- Newsletters
- Adobe Audition, Orbit, Oasis, Ez News, Cyron, Newsboss, Cool Edit and Scott Syst
- Videography
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