Briana Fay
Senior Customer Success Manager l Client Retention Strategist l Project Manager
- Role
- Customer Success Manager at Trustpilot
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Briana Fay
My passion lies in opportunities that allow me to speak through value oriented SaaS. By consistently staying in Discovery Mode, I excel in maximizing embedded partnership by uncovering & following through with customized success plans. Relationship Building & Client Expansion are my strong suits.Over 10 years of experience in Customer Success (On-Boarding & Retention), Account Management, Employee Training & Development, as well as Project + Operations Management. PMP (pending)In my spare time I enjoy traveling, cooking, and hanging out with my rescue cat!
Experience
Customer Success Manager
Nov 2022 — Present
Builds consultative relationships and ensures that every Trustpilot client has a knowledgeable, responsive and a personable main point of contact during their entire lifecycle. Manages renewing and expanding our current customer relationships, as well as encouraging goodwill throughout the Trustpilot client-base and larger community which can come in the form of client referrals, testimonials, and case studies. Selected accomplishments: · Ranked 5th of all CSMs USA based for Q1 2023 · Ranked 13th of all CSMs USA based for Q2 2023 · Ranked 16th of all CSMs USA based for Q3 2023
Education
Project Management Institute
Project Management
The University of Texas at San Antonio
Managmement Science
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