Briana Ortiz
Customer Service Professional | Remote-Ready | Bilingual (English/Spanish) | Call Center Support | Conflict Resolution | Microsoft Excel | Training & Onboarding
- Role
- Customer Care Representative at Deckers Brands
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Briana Ortiz
Detail-oriented operations and administrative support professional with experience…
Experience
Customer Care Representative
Oct 2025 — Present · TX, US
Processed 80–120+ daily transactions, including refunds and order updates, with 98–99% accuracy. • Maintained detailed case documentation to ensure data traceability across multiple systems. • Managed customer and order data using Salesforce Commerce Cloud, Gladly CRM, and DOMS systems.
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