Briana Thomas
Assistant Vice President at Citi
- Role
- Assistant Vice President at Citi
- Location
- Nampa, ID, US
- LinkedIn followers
- 500 followers
About Briana Thomas
Diligent and driven management professional who has achieved success in a variety of…
Experience
Assistant Vice President
Nov 2013 — Present · Meridian, ID, US
Exceeded year-end customer service satisfaction scores for 5 consecutive quarters.Superior execution of a 6% retention rate for 5 months by utilizing quarterly contest to drive results, which surpassed the goal of 3%.Rated Highly Effective given the nature of my overall performance.Collaborated with senior leadership to effectively train over 60 agents and supervisors for assisting with Billing Disputes and Credit application processing.Consistent performance management by identifying low performing agents and creating a positive and effective plan yielding a top 3 team ranking month over month.Participate with site leadership subcommittee to improve relationships between portfolios and departments meant to create a stronger culture within our site.Joined in weekly staffing calls to determine if previous and future service level performance targets are being achieved within Best Buy.Interviewed, hired and developed new quality customer service representatives.Identified average handle time inefficiencies and made recommendations for process improvements.
Skills
- Credit
- Financial Modeling
- Financial Planning
- Mortgage Lending
- Financial Analysis
- Performance Management
- Financial Services
- Investments
- Commercial Banking
- Process Improvement
- Leadership
- Banking
- Risk Management
- Team Management
- Management
- Credit Cards
- Financial Risk
- Due Diligence
- Sales
- Retail Banking
- Corporate Finance
- Portfolio Management
- Loans
- Operational Risk
- Business Analysis
- Strategy
- Payments
- Finance
- Customer Service
- Accounting
- Executive Management
- Credit Risk
- Business Development
- Relationship Management
- Credit Analysis
- Analysis
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