Briana Bri C.

About Briana Bri C.

As the Information Technology Help Desk Supervisor at Distribution Technology, excellence in leadership and technical solutions is at the forefront of my professional ethos. My role revolves around spearheading a proficient team that delivers top-tier technical support, ensuring streamlined IT operations and the swift resolution of user issues to bolster organizational productivity.With a keen focus on driving efficiency, my recent tenure includes managing IT initiatives that refine processes and improve service delivery. Our team\'s commitment has been pivotal in administering support for a significant volume of service requests, from hardware installations to complex software and network system upgrades, all within a collaborative and high-performing environment.

Experience

1. Information Technology Supervisor

   Distribution Technology

   Feb 2024 — Present · Charlotte, NC, US

   As an IT Supervisor, I excel in leading a team to provide exceptional technical support and solutions to end-users. With a strong background in IT systems and troubleshooting, I foster a collaborative environment, ensuring efficient operations and timely resolution of issues to optimize organizational productivity. Additionally, I oversee various IT initiatives to streamline processes and enhance overall efficiency.

Education

• East Carolina University

  Bachelor of Science (BS), Business Administration, concentration Management Information Systems, General

  2010 — 2015

• North Carolina Central University

  Master’s in Information Science, Strategic Information Management

Skills

• Visual Basic
• Leadership
• Html
• Erd
• Training
• Sharepoint
• Facebook
• Microsoft Word
• Retail
• Time Management
• Cashiering
• Dfd
• Outlook
• Use Case
• Microsoft Access
• Teamwork
• Php
• Access
• Social Networking
• Microsoft Sql Server
• Office 365
• Microsoft Office
• Sales
• Customer Service
• Organization
• Sdlc
• Social Media
• Css
• Microsoft Excel
• Powerpoint