Brian Zempel
President & CEO Credit First National Association @Bridgestone Americas
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WORK HISTORY
President & CEO Credit First National Association @Bridgestone Americas
Cleveland, OH, US
President of Bridgestone Americas credit lending, supporting 2,200 Firestone/Bridgestone company-owned and affiliate stores credit card lending programs. The role leads all aspects of the credit card P&L, and developing dynamic credit programs for a wide variety of brands and merchants including all marketing, digital, credit risk & analytics, IT, and operational initiatives to drive sales, customer loyalty, and income for Bridgestone. This position is also the CEO of Credit First National Association which is a nationally chartered special-purpose bank based near Cleveland, Ohio.
EDUCATION
Texas Christian University
Bachelor of Business Administration (BBA), Finance, General
DePaul University
Master of Business Administration - MBA, Accounting and Business/Management
ABOUT BRIAN ZEMPEL
Versatile senior executive with extensive P&L experience in the financial services marketplace, including global payments strategy, omni-channel customer service experience, and mobile/digital contact center expert. Demonstrated strengths with client relations/sales, strategic initiatives, quality, all contact center operations areas, and business development in both B2C and B2B industries. Strong leadership and change management expertise used to dramatically improve market share, drive profitable growth, and build high performing teams. Recognized as a start-up and turn-around specialist, as well as an innovative Business Transformation/Quality Leader, with a focus on exceeding customer needs and requirements and developing winning partnerships. Worked for 2.5 years at Bridgestone Americas under the Credit First National Association banner directing all aspects of our nationally chartered special purpose banking organization supporting all company-owned retail and dealer/merchant affiliate locations. Served eighteen years at HSBC (formerly Household International) in a wide variety of high-impact roles, including in a senior management capacity for two business units since 2002 contributing to all areas of business strategy. Served 7.5 years working in executive leadership capacities with Kohl\'s Department Stores directing numerous profitable growth, credit marketing, and digital commerce initiatives. Led complex contact center teams domestically and internationally numbering over 2,500 employees. Specialties: Dynamic leadership, extensive P&L management, strategic thinking, business plan development & execution, Business Transformation/Six Sigma, credit card & digital payments strategy, diverse financial and marketing analytics, talent development, start-up and turn-around initiatives, new business partnership development.
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