Brian Yoshikawa
Regional Manager at Zillow Home Loans, LLC NMLS#237124
- Role
- Regional Manager at Zillow Home Loans, Llc
- Location
- Irvine, CA, US
- LinkedIn followers
- 500 followers
About Brian Yoshikawa
Dynamic Real Estate & Finance Professional | 22+ Years of Diverse Experience As a forward-thinking self-starter in the real estate and finance industry, I bring over 22 years of comprehensive experience across various roles, including residential and commercial sales, realtor training, team building, new construction sales, project management, mortgage loan origination, and property management.I possess in-depth knowledge of both commercial and residential leasing, sales, and financial documentation. As a top-producing business and sales leader, I consistently achieve exceptional results in lead conversion, business growth, team management, and employee development.My focus is on fostering strong business relationships through loyalty, dedication, and exemplary customer service. I firmly believe in the power of continuous learning, the importance of active listening in all relationships, and the essential role of teamwork in achieving success.With a unwavering commitment to excellence, I strive to perform at the highest levels and drive positive outcomes for my clients and colleagues alike.
Experience
Regional Manager
Jan 2026 — Present · Irvine, CA, US
Participate in recruiting, hiring and onboarding top-performing loan officers.Develop a team of high-performing Loan Officers and Market Loan Advisors, focused on driving sales and developing a book of business.Conduct daily, weekly, and monthly team meetings and coaching sessions to facilitate improved conversion.Conduct regular 1:1s to coach, communicate strengths, and identify opportunities for individual development.Perform annual reviews compiling leader and peer feedback to provide a well-rounded assessment of individual performance.Ensure conversion optimization by monitoring individual and team performance metrics, reviewing pipeline and pull-through, finding areas of opportunity and holding team and individuals accountable.Manage team\'s capacity and pipeline, SLA adherence, and coverage (e.g. DTO, weekend coverage).Monitor and highlight market trends to help LOs tailor the customer experience within the region.Conduct sales training on best practices specific to the PA/ZHL.Perform call reviews and coach LOs on tactics to improve customer experience.Train on new program, product and promotions to ensure team readiness and proficiency in supporting customers and agentsCollaborate with Senior Management and Business Operations to implement strategic initiatives and achieve business objectives.Ensure an exceptional customer experience to cultivate strong relationships with partners & agents. Handle objections/escalations at transaction level and suspended/trouble loan rescue, pricing exceptions.Participate in in-market visits, as needed, engaging agents and partners to drive further business to ZHL.Utilize robust data, reporting and insights to help LOs manage their book of business, track sales team metrics and provide regular insights to leadership and partner teams.Perform internal ZHL market reviews (e.g. monthly ZHL-led meeting, weekly internal email updates).
Education
University of Southern California
Bachelor's degree, Business, Management, Marketing, and Related Support Services
1996 — 2000
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