Brian Wulff
- Role
- Dvp Customer Experience at Helzberg Diamonds
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Brian Wulff
Results-driven executive with 20+ years’ experience leading global operations, overseeing…
Experience
Dvp Customer Experience
Jan 2019 — Present
Creating and defining the customer experience (CX) for Helzberg Diamonds. Working cross functionally to ensure consistent omni-channel experiences are being created. Leveraging the Voice of the Customer (VoC) to provide insights in to opportunities and successes. Lead the contact center through phone, chat, and email driving revenue through eCommerce; internal and outsourced. Responsible for all special orders coming through stores located coast to coast. Manage the social media community management team supporting marketing and the overall brand.
Skills
- Coaching
- Operations Management
- Workforce Management
- Change Management
- Business Intelligence
- Employee Training
- Management
- Team Leadership
- Program Management
- Business Process Improvement
- Team Management
- Outsourcing
- Leadership
- Customer Experience
- Forecasting
- Call Center
- Project Management
- Performance Management
- Team Building
- Account Management
- E-Commerce
- Vendor Management
- Cross-Functional Team Leadership
- Sales Operations
- Call Centers
- Customer Satisfaction
- Quality Assurance
- Strategic Planning
- Process Improvement
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