Brian Weeks
Senior Manager, Business Transformation and Design at EY
- Role
- Senior Manager, Business Transformation and Design at Ey at EY
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Brian Weeks
Senior Manager with over 15 years of expertise in enhancing operations and customer experience strategies. Proven track record across the entire value chain, successfully leading numerous customer and operating model initiatives from project ideation to execution, emphasizing digital transformation and innovation. Key achievements include comprehensive redesign and implementation of target operating models, mapping end-to-end customer and employee experiences, aligning strategic drivers and market imperatives, and developing effective go-to-market strategies for clients.
Experience
Senior Manager, Business Transformation and Design at Ey
Aug 2021 — Present · Houston, TX, US
Education
Hardin-Simmons University
Bachelor of Business Administration (BBA), Finance, General
2007 — 2011
Skills
- Consulting
- Business Strategy
- Change Management
- Social Media Optimization (Smo)
- Customer Experience
- Customer Experience Design
- Powerpoint
- Program Development
- Management
- Pmo
- Smart Grid
- Project Management
- Quality Assurance
- Business Process
- Business Process Improvement
- Solution Architecture
- Billing Solutions
- Financial Analysis
- Demand Response
- System Testing
- Financial Modeling
- Unit Testing
- Business Analysis
- Program Management
- Business Requirements
- Customer Service
- Vendor Management
- Contact Centers
- Process Improvement
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