Brian Warren
Senior End-User Support Analyst | Computer Systems Analyst | Cybersecurity Specialist | B.S. in Information Technology | Cybersecurity certified
- Role
- Senior End User Support Analyst at BayCare Health System
- Location
- Sarasota, FL, US
- LinkedIn followers
- 500 followers
About Brian Warren
Experienced Computer Systems Analyst with 10+ years supporting enterprise IT…
Experience
Senior End User Support Analyst
Sep 2025 — Present · Tampa, FL, US
Responsible for providing direct service and support to the users for a wide variety of computing devices and peripherals within the BayCare system. Work extensively with the incident management system and responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards. Typical responsibilities involves moves, adds, and change for computer devices and responding to break/fix service requests. Participate in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution. Provide phone support and support of mobile devices. Have the skills and experience to be the sole IS support for a small to medium facility within the Health System. Perform other duties as assigned.
Education
University of South Florida
Bachelor's degree
Skills
- Databases
- Windows Xp
- Software Implementation
- Process Improvement
- Photoshop
- Vmware Server
- Microsoft Excel
- Hardware Support
- Vpn
- Microsoft Exchange
- Avaya Technologies
- Telecommunications
- Sql
- Software Documentation
- Active Directory
- Hardware
- Website Updating
- Inventory Management
- Voip
- Microsoft Office
- Avaya
- Windows 10
- Software Installation
- Help Desk Support
- Customer Service
- Sharepoint
- Security
- Remote Desktop
- Vmware
- Troubleshooting
- System Deployment
- Servers
- Sql Server Management Studio
- Technical Support
- IT Audit
- Windows 8
- Windows 7
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