Brian van Hoof

About Brian van Hoof

Experienced Director with 30+ years of leadership experience, including ~20 years as a General Manager and supervisor, in diverse disciplines such as WFM, Finance, Sales, Product Management, Marketing, Customer Service, Staff Support and Operations.Key Qualifications:Leader: Proven record of success leading teams by building trust, acting with integrity in all situations and empowering people to go beyond their own perceived limitationsSelf-Starter: Willing to learn/create new roles/responsibilities with little training or directionChange Agent: Effective at leading teams through large business/cultural changes while meeting overall organizational results and improving employee engagementResults-Driven: Successful at meeting/exceeding aggressive targets despite significant barriers, including legal/regulatory, technological, cultural and contractual/labor impediments Effective Written and Oral Communicator: Skilled at processing large amounts of complex information and presenting in a way that is understood across multiple levels of leadership Continuous Self Development: Embrace/advocate criticality of continuous learning for self and team in all facets of business especially technology, leadership, analytics and critical thinking

Experience

1. Director Work Force Management

   AT&T

   Aug 2022 — Present · Milwaukee, WI, US

   Directing 20+ person team responsible for the strategy, long range forecasting and capacity planning for consumer mobility and collections centers around the globe.

Education

• Carroll University

  Bachelor of Science (BS), History

  1989 — 1993

Skills

• Strategic Planning
• Team Leadership
• Forecasting
• Management
• Team Building
• Vendor Management
• Customer Satisfaction
• Account Management
• Microsoft Excel
• Managed Services
• Leadership
• Project Management
• Salesforce.com
• Strategy
• Sales
• Wireless
• Call Centers
• Sales Operations
• Mobile Devices
• Process Improvement
• Cross-Functional Team Leadership
• Product Management
• Strategic Partnerships
• Telecommunications
• Outsourcing
• Business Strategy
• Contact Centers
• Customer Experience
• Solution Selling
• Operations Management