Brian Tristani
Technology Leader, Lifelong Learner, Sports Junkie, and Girl Dad
- Role
- Vice President, Professional Services and Customer Success at EDCi
- Location
- Green Bay, WI, US
- LinkedIn followers
- 500 followers
About Brian Tristani
I’m a tech enthusiast who’s had a blast leading teams in Customer Experience, Professional Services, Sales, and Product Management. Whether it’s rolling out new ideas, making operations smoother, or helping the business grow, I love bringing energy and creativity to everything I do.My sweet spot? Blending technical know-how with big-picture strategy to create solutions that actually make a difference for customers and the business. I’m all about using technology to tackle tough problems, and I thrive in fast-paced environments where I get to collaborate, build teams and strong client partnerships, and drive real results. And I can still knock down a three pointer!Let’s connect if you’re into tech, teamwork, or just want to swap stories about making work fun and impactful!
Experience
Vice President, Professional Services and Customer Success
Jan 2025 — Present
As Vice President of PSO and Customer Success, I lead the teams responsible for service delivery, customer success, support, managed services, and continuous improvement across EDCi’s solution portfolio. My focus is on driving high-quality project execution and managed services, maximizing labor revenue and margin, and ensuring customers realize ongoing value that leads to strong satisfaction, renewals, and growth.
Education
Fairmont State University
B.S., Electronics Engineering
1985 — 1989
West Virginia University
M.S., ILR and Business
1991 — 1992
Skills
- Alfresco
- Ecm
- Professional Services
- Consulting
- Management
- Pre-Sales
- Business Development
- Saas
- Program Management
- Management Consulting
- IT Service Management
- Itil
- IT Strategy
- Crm
- Enterprise Software
- Sales
- Cloud Computing
- Bmc Remedy
- Strategy
- Solution Architecture
- Service Management
- Service Delivery
- Leadership
- Data Center
- Business Alliances
- Systems Management
- Software Development
- Sales Operations
- Solution Selling
- Business Service Management
- Integration
- Business Analysis
- Account Management
- Resource Management
- IT Management
- Team Leadership
- Software Industry
- Basketball
- Resource Development
- Basketball Coaching
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