Brian Stewart

About Brian Stewart

I am a seasoned leader with a passion for optimizing customer operations to drive unparalleled satisfaction and retention. With a solid history of success, I specialize in orchestrating seamless customer experiences through innovative operational strategies and cross-functional collaboration. My proven track record includes implementing scalable solutions that not only enhance efficiency and reduce costs, but also elevate service quality to new heights.As a trusted advisor, I am recognized for my ability to leverage data-driven insights to identify opportunities, mitigate risks, and propel business growth. I excel in establishing team processes, fostering cross-functional communication up to the C-Suite level, and setting strategic goals that drive results.Some of the areas in which I really excel include:• Zendesk + Jira Configuration & Admin• Data Analysis & Reporting• AI Virtual Agent Training, Deployment, Tuning• Strategic Planning & Execution• Continuous Process Optimization• Customer Relationship Management• Global Customer Support Strategy• Customer Satisfaction Analysis • Recruitment & Onboarding Strategy• Risk Assessment & Mitigation• Root Cause AnalysisMy expertise extends to user interface design, development, and deployment for automotive virtual instrument clusters and advanced medical devices. I have played a pivotal role in enhancing customer satisfaction through creating human and AI-enhanced support systems and managing global, remote, multicultural teams across various time zones. I am proud to be known for directing a global team on a platform that facilitates collaborations which produced chart-topping hits on Billboard Hot 100 and garnered Grammy and AMA awards, showcasing my ability to bring innovation and success to any project.I am passionate about driving excellence in customer operations and welcome opportunities to make a meaningful impact in any organization.

Experience

1. Advanced Application Support Engineer

   Tantalus Systems

   Jun 2025 — Present

   Driving customer success and supporting the modernization of the energy grid by providing advanced application support for Tantalus\'s smart grid solutions.Resolve complex technical issues across Windows/Linux environments using SSH and remote desktop tools.Manage customer implementation projects and support cases via Salesforce to ensure timely resolution.Enhance team efficiency by creating, refining, and documenting support processes, including leading training on specific procedures.Collaborate cross-functionally with Product and Engineering teams to refine existing solutions and support new product development.

Education

• Colorado State University-Pueblo

  Bachelor of Science - BS, Computer Information Systems, 3.75 GPA

  1999 — 2003

Skills

• Photoshop
• User Experience
• Marketing Communications
• Illustrator
• Management
• Logo Design
• Cms
• Java
• Graphics
• Multimedia
• Marketing
• Linux
• User Interface Design
• Music Production
• Simulations
• Css
• Adobe Creative Suite
• Firmware
• C
• Programming
• Product Development
• Indesign
• Embedded Systems
• Os X
• Embedded Software
• Software Engineering
• User Interface
• Television
• Html
• Clearcase
• Altia Design
• Microcontrollers
• Altia Deepscreen
• Altia Photoproto
• Flash
• Video
• Graphic Design
• Music
• Video Editing
• Email Marketing