Brian Solmonson
- Role
- Senior Manager, Customer Success - Americas Large Enterprise at Gartner
- Location
- Knoxville, TN, US
- LinkedIn followers
- 500 followers
About Brian Solmonson
Proven top performer, leader, and innovator. Excels in people-focused leadership and…
Experience
Senior Manager, Customer Success - Americas Large Enterprise
Apr 2022 — Present
Leads three teams comprising two managers and six individual contributors totaling 20+ client success associates within the client service organization (CSO).\\\\n• Exceeded two retention targets for FY22 by 10% and 5% respectively through focusing on individual contributor skill development, account risk ID/mitigation, and sales relationships.\\\\n• Partnered with others to scale Leadership Development Cohort program across two business units, increase leadership team from three to eight, and enable program completion of 33 associates.\\\\no Program participant results: 7 manager promotions, 6 in-role tiered promotions, and 7 client services organizational awards.\\\\n• Partnered with Learning & Development (L&D) associates and senior manager to assist in creation and execution of leadership program for associates across CSO.\\\\n• In 2022, 2x associates were promoted to leadership roles, 2x associates were promoted within their role, and 6x associates were selected as mentors or onboarding partners for new associates.\\\\n• Nominated for Gartner’s Global Services & Delivery 2023 Excellence in Leadership Award by exemplifying Gartner leadership competencies.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- Military Experience
- Army
- U.s. Department of Defense
- National Security
- Force Protection
- Command
- Combat
- Afghanistan
- Fitness
- Military Operations
- Security Clearance
- Dod
- Leadership
- Military
- Operational Planning
- Intelligence Analysis
- Government
- Defense
- Training
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