Brian Smith
Senior Manager, Help Desk Services at Connectwise
- Role
- Senior Manager, Help Desk Services at ConnectWise
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Brian Smith
Dynamic leader with over eleven years of experience in overseeing Help Desk Services, effectively driving operational success at ConnectWise. Expertise in fostering team collaboration and enhancing customer satisfaction through strategic management practices. Committed to continuous improvement, leveraging a background in computer systems to implement innovative solutions that elevate service delivery. Aiming to secure a role focused on people management, dedicated to utilizing past experiences to enhance service quality and team performance.
Experience
Senior Manager, Help Desk Services
Mar 2014 — Present
Dynamic leader with over eleven years of experience in overseeing Help Desk Services,effectively driving operational success at ConnectWise. Expertise in fostering teamcollaboration and enhancing customer satisfaction through strategic managementpractices. Committed to continuous improvement, leveraging a background in computersystems to implement innovative solutions that elevate service delivery. Aiming tosecure a role focused on people management, dedicated to utilizing past experiences toenhance service quality and team performance.
Education
Pittsburgh Technical College
Associates
1997 — 1999
Skills
- Software Installation
- Xp
- Cisco Technologies
- Windows
- Troubleshooting
- System Administration
- IT Management
- Servers
- Windows Xp
- Laptops
- Information Technology
- Managed Services
- Wan
- Hardware
- Technical Support
- Active Directory
- Networking
- Linux
- Citrix
- Software Documentation
- Computer Hardware
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.