Brian Riordan
Seasoned Contact Center Leader | 30+ Years Driving Excellence in Sales and Customer Service Across Multiple Industries
- Role
- Senior Manager of Training and Quality Assurance at Ansafone Contact Centers
- Location
- Montgomery, IL, US
- LinkedIn followers
- 500 followers
About Brian Riordan
Accomplished management professional with three decades of expertise in the Business Process Outsourcing (BPO) industry. Driven by results and innovation, I enjoy sharing my extensive and varied experience to train and build highly effective teams.Key strengths:* Strategic leadership in diverse BPO environments* Proven track record of driving operational excellence* Adept at motivating and managing teams of varying sizes* Skilled in identifying individual strengths and optimizing talent allocationI love the industry I\'ve called home for the past 30 years and I\'m always eager to make new connections in the industry.
Experience
Senior Manager of Training and Quality Assurance
Dec 2021 — Present
Education
Trinity Christian College
Bachelor of Business Administration - BBA, Business Administration and Management, General
Trinity Christian College
Bachelor of Arts (BA), Business Administration and Management, General
1995 — 1998
Skills
- Outsourcing
- Customer Satisfaction
- Training
- Call Center Development
- Call Centers
- Business Development
- Sales Process
- Coaching
- Telecommunications
- Forecasting
- Recruiting
- Account Management
- Bpo
- Quality Assurance
- Lead Generation
- Vendor Management
- Workforce Management
- Telemarketing
- Contact Centers
- Team Leadership
- Sales Management
- Operations Management
- Process Improvement
- Management
- Inbound Marketing
- Leadership
- Sales
- Data Mining
- Customer Experience
- Call Center
- Sales Operations
- Customer Retention
- Customer Service
- Performance Management
- Crm
- Employee Training
- Team Management
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