Brian Richards

About Brian Richards

Senior operator with 7+ years at Bark spanning Customer Success, Solutions Architecture…

Experience

1. Director, Solutions Architecture & Cs Operations

   Bark

   Aug 2025 — Present · US

   I translate customer requirements into product-aligned solutions with clear integration narratives and feasibility assessments. Alongside solution design, I’ve built the infrastructure behind customer success, including onboarding workflows, renewal dashboards, and scalable health scoring systems.I lead end-to-end RFP strategy for government, nonprofit, and institutional opportunities, managing sourcing, tracking, content, and submissions. I also partner closely with Sales, Product, Success, Security, and Legal to deliver solutions that retain and expand high-value customers.When needed, I step in as executive sponsor and interim CSM for key accounts, leading renewals, implementations, and escalations. This mix of operational execution and account leadership ensures customers adopt, succeed, and grow with our solutions.Role Progression:• Customer Success Manager (Jul 2018 – Jan 2019)• Senior Customer Success Manager (Jan 2019 – Jan 2019)• Director of School Operations (Jan 2019 – Aug 2024)• Senior Director of Sales Operations (Aug 2024 – Aug 2025)• Director of Solutions Architecture and CS Operations (Aug 2025 – Present)

Education

• Georgia State University

  Associate of Science (A.S.)

  2012 — 2016

Skills

• Home Warranty
• Strategic Planning
• First Time Home Buyers
• Referrals
• Investors
• Buyers
• Sellers
• Competitive Analysis
• Project Management
• Operations Management
• Program Development
• Purchasing
• Customer Service
• Sales Management
• Residential Homes
• Relocation
• Insurance
• Property Management
• Property
• Strategic Data Analysis
• Real Estate Transactions
• Program Management
• Real Estate
• Financial Analysis
• Single Family Homes
• Product Management
• New Product Ideas
• Reo
• Marketing
• New Product Implementations
• Sales
• Condos