Brian Pratt

About Brian Pratt

In my role as Senior Vice President Automotive Operations I have the pleasure of providing strategic vision, leadership and guidance to our teams of automotive professionals. Our charge is to deliver on the promise of membership and provide safety, security and peace of mind to our members across the ACA footprint. I\'m proud to have such a great team and be associated with a great brand. Specialties: labor relations, talent management, operations, logistics, pay for performance, contract negotiations, labor law, sales, customer service, strategic planning, financial analysis

Experience

1. Senior Vice President of Automotive Operations

   AAA Club Alliance

   Jul 1994 — Present · Worthington, OH, US

   As the SVP of Automotive Services I lead amazing groups of people in the areas of emergency road service, call center operations and automotive repair. I’m responsible for the strategic direction and leadership of these teams as they work tirelessly to deliver exceptional experiences for our members.

Education

• The University of Akron

  Business Management, Labor Relations

  1989 — 1994

• Newark High School

  College Prep

  1986 — 1989

Skills

• Incentive Programs
• Sales Management
• Board Relations
• Contract Negotiation
• Performance Management
• Sales Process
• Account Management
• Financial Accounting
• Process Improvement
• Leadership
• Operating Budgets
• Call Centers
• Accountability
• Executive Management
• Operations Management
• Talent Management
• Board Governance
• Financial Analysis
• Human Resources
• Tactical Planning
• Labor Relations
• Call Center
• Program Management
• Retail Sales
• Strategic Planning
• Multi-Channel Retail
• Training
• Logistics
• Call Center Development
• Performance Improvement
• Contract Management
• Team Building
• Sales Operations
• Sales
• Customer Service