Brian Poetz

Sr Support Lead @NTT DATA North America

Thousand Oaks, CA, US

Troubleshoot and resolve Audio Visual (AV) issue(s) Campus-wide Level 1 and Level 2 support.Meet week with Amgen Management and stakeholders to review and on-going issue (s) with (AV) Technology.Develop and maintain company training manuals.Responsibilities include but not limited to training all (AV) technicians globally.Directly responsible for day-to-day issues and escalation to third party vendor.Maintain a team of approximately 20 (AV) techs.Created and maintained a SharePoint site of (AV) report to ensure NTT Data global AV Tech’s reach weekly KPI goals.Provided Level 3 support for Mac and PC users.Deployed application and policies to MacBook’s via AirWatchAssisted Mobile Team by providing support on all Amgen iOS devicesAbility to work autonomously with ServiceDesk tickets (Priority Level 1 and 2 tickets).Assisted with day-to-day operation troubleshooting and resolving Windows 10 OS issues Achievements - Recipient of the Partnership and Teamwork Award(s) Nominated and selected into the NTTDATA Leadership Program