Brian Petersen
Technology and Customer Support Leader | PMP | Ex Netflix | Building and Scaling High-Performing Teams
- Role
- Manager, Express Desk Support at Wrapbook
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Brian Petersen
Results-driven Tech Support Leader with over 15 years of proven success in people and…
Experience
Manager, Express Desk Support
Aug 2025 — Present · US
At Wrapbook, I lead a specialized support team focused on high-volume case resolution, bug escalations, and AI-assisted workflows. I drive team performance through coaching, career development, and process optimization while championing AI-powered support solutions. Partnering closely with Product and Engineering, I help refine automation logic, elevate the customer experience, and foster a culture of trust, inclusivity, and continuous improvement.
Education
Salt Lake Community College
Associate of Science - AS
2000 — 2002
Skills
- Marketing
- Agile Project Management
- Social Media
- Powerpoint
- Microsoft Excel
- Operations Management
- Agile Methodologies
- Management
- Employee Engagement
- Project Planning
- Business Development
- Project Management
- Public Speaking
- Microsoft Word
- Team Leadership
- Leadership
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