Brian Pagkos
Customer Experience Analytics and Reporting Manager @ M&T Bank | Ph.D.
- Role
- Manager, Customer Experience Analytics and Reporting at M&T Bank
- Location
- Boston, NY, US
- LinkedIn followers
- 500 followers
About Brian Pagkos
M&T Bank relies on our customer experience analytics team to uncover opportunities for enhancing every stage of the customer journey. Using years of expertise in data-driven decision-making, our efforts center on delivering actionable insights that prioritize customer needs and business objectives. Combining human-centered approaches with analytical rigor, we apply investigative, preventive, and evaluative methodologies to improve customer experience. Our work empowers the organization to create seamless, effortless interactions while fostering collaboration across teams.
Experience
Manager, Customer Experience Analytics and Reporting
Oct 2016 — Present
Education
University at Buffalo
Bachelor of Arts (B.A.), Psychology, Sociology
1997 — 2001
State University of New York at Buffalo
Doctor of Philosophy (Ph.D.), Social Welfare
2005 — 2011
University at Buffalo
Master of Social Work (M.S.W.), Social Work
2001 — 2003
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