Brian Olson
VP Client Experience @Long View Systems
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WORK HISTORY
VP Client Experience @Long View Systems
Denver, CO, US
Guide clients through AI adoption and technology change management, helping them move from \"we bought it\" to \"our people actually use it\"→ Own end-to-end client experience across pre-sales, scoping, and delivery for a national managed services provider.→ Built and lead the teams responsible for translating sales commitments into delivered outcomes→ Established engagement processes that protect delivery resources while maintaining sales velocity→ Drive commercial discipline on quoting, margin validation, and rebill accuracy→ Maintain cross-functional alignment between Procurement, CSM, Billing, and field operations
EDUCATION
Roy J. Wasson High
High School Diploma, General Studies
Denver Technical College
BS, Computer Information Systems
Western Governors University
Master of Business Administration (M.B.A.), MBA in IT Management
ABOUT BRIAN OLSON
I lead the teams that turn sales commitments into client outcomes.As VP of Client Experience at Long View Systems, I own pre-sales, scoping, and delivery operations, everything that happens between \"yes\" and \"renewed.\" My job is making sure complex IT services feel simple to the clients buying them and sustainable for the teams delivering them.What that looks like in practice: building systems that catch margin problems before they hit the P&L, aligning cross-functional teams who don\'t naturally talk to each other, and protecting delivery resources from the chaos that kills retention.Before this role, I spent two decades building and running technical service operations, from 24x7 support centers to enterprise account management at HP. I\'ve learned that the difference between a good services partner and a great one isn\'t the technology. It\'s operational discipline and teams that actually want to stay.I work on: service delivery models, client retention systems, cross-functional alignment, and keeping the people who do the work from burning out.
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