Brian Officer
Systems Engineer I @Proassurance | B.S. in Computer Information Sciences | Security+ Certified| Kappa Alpha Psi Fraternity Inc. |
- Role
- IT Systems Engineer i at ProAssurance
- Location
- Birmingham, AL, US
- LinkedIn followers
- 500 followers
About Brian Officer
Miles College Graduate with a Bachelor of Science in Computer and Information Sciences, Security+ Certified, with a focus on cybersecurity and IT operations. Last internship was at Kemper, contributing to IT systems management and system integrations using platforms like ServiceNow and Workday. This role has provided practical experience in maintaining IT infrastructure and collaborating with teams to streamline project implementation. Prior experience includes developing AI-driven solutions as a Technology Data Solution Intern at ManTech, where efforts focused on enhancing procedural efficiency for the Digital Transformation Division. Passionate about leveraging technology to drive organizational success, with a strong foundation in program management and technical support gained through academic and professional endeavors.
Experience
IT Systems Engineer i
Dec 2025 — Present · Birmingham, AL, US
Provide Tier 1–2 technical support for enterprise IT systems supporting insurance operations, including claims, underwriting, business development, and executive leadership.Deploy, configure, image, and troubleshoot end-user hardware and software to ensure secure, standardized, and reliable operations.Administer and support Active Directory, including user accounts, group memberships, and access controls, in alignment with security and compliance requirements.Manage endpoint configuration, imaging, and software deployment using SCCM, ensuring consistency across enterprise devices.Support secure remote access solutions using GlobalProtect VPN and Citrix, maintaining connectivity for on-site and remote users.Utilize Okta MFA to support identity management and multi-factor authentication initiatives.Monitor system performance, troubleshoot incidents, and resolve issues across servers, applications, and infrastructure platforms.Track, manage, and resolve incidents and service requests within the ServiceNow environment while adhering to SLA and change management processes.Support hardware procurement, lifecycle management, and printer administration using PrinterLogic.Collaborate with infrastructure, security, and application teams to support system upgrades, patching, and operational improvements.Maintain technical documentation for system configurations, troubleshooting procedures, and support workflows.
Education
Carver Senior High School
High School Diploma
Miles College
Bachelor of Science - BS, Computer and Information Sciences, General
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.