Brian Oreilly

About Brian Oreilly

Motivated young professional looking to utilize interpersonal skills to gain exposure in sales and marketing.

Experience

1. Account Management Sr Manager

   Express Scripts Pharmacy Benefit Services

   Sep 2023 — Present · Tampa, FL, US

   As the Account Management Sr. Manager, I am responsible for leading the strategic direction of a book of clients as well as providing leadership to my dedicated client account team. As the Sr. Manager I also take on direct client-facing responsibilities to help with overall retention and strategic organizational goals. I am accountable to ensure service excellence on behalf of my clients across all Express Scripts departments and serve as an escalation point for clients and internal teams. I ensure my team proactively delivers and communicates the effectiveness of Express Scripts and Cigna core services, monitor trends, coordinates timely issue resolution and drive service excellence.

Education

• Florida State University

  Bachelor of Arts (B.A.), International Relations and Affairs

  2005 — 2009

Skills

• Call Centers
• Coaching
• Data Analysis
• Team Building
• Management
• Avaya Technologies
• Avaya
• Employee Benefits
• Strategic Planning
• Claims Resolution
• Escalation Resolution
• Team Leadership
• Speech Analytics
• Time Management
• Quality Assurance
• Process Improvement
• Insurance Benefits
• Powerpoint
• Microsoft Excel
• Account Management
• Outlook
• Nice Call Recording
• Leadership
• Call Monitoring
• Insurance
• Training
• Sharepoint
• Cross-Functional Team Leadership
• Pharmacy Benefit Management
• Trend Data
• Customer Service